Refund & Returns Policy
At KBS FREEZONE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your needs are met. Please read this policy carefully to understand your rights and the procedures for refunds and returns.
Refund Eligibility
Digital Products : Due to the nature of digital products, we offer refunds only under specific circumstances :
- The product was not delivered as described.
- The product is defective or unusable.
- You were charged incorrectly.
Refund Process
- Refund Request : To request a refund, please contact our customer support team within 30 days of your purchase.
- Email : contact@kbsfreezone.com
- Phone : +212 707767210
- Provide Details : Include your order number, the product in question, and a detailed explanation of the issue.
- Review and Approval : Our team will review your request and respond within 3-5 business days. If approved, the refund will be processed, and a credit will be applied to your original method of payment.
Non-Refundable Items
Certain items may not be eligible for a refund :
- Products purchased on sale or with a discount code.
- Products that have been accessed, downloaded, or used beyond the scope of the trial period.
Returns
As our products are digital, there is no need for physical returns. If you encounter any issues with a product, please contact our support team for assistance.
Exchanges
We do not offer exchanges for digital products. If you experience an issue with your purchase, please request a refund as outlined above.
Contact Us
For any questions or concerns regarding our Refund & Returns policy, please reach out to us :
- Email : contact@kbsfreezone.com
- Phone : +212 707767210
Policy Updates
KBS FREEZONE reserves the right to update this Refund & Returns policy at any time. We will notify you of any significant changes by posting the updated policy on our website.
Thank you for shopping with KBS FREEZONE. We appreciate your business and are dedicated to providing you with high-quality digital products and exceptional customer service.